esatoto Platform Privacy Notice
This page describes what we collect when you use esatoto and how we keep that data protected. Our privacy commitment centres on transparency: we explain which information we gather, who may access it, how long we retain it, and what rights you have to request, correct, or delete your data.
We at esatoto collect personal information to verify your identity, process your deposits and withdrawals, and comply with local regulations. Your email, phone number, name, date of birth, and identity document details are encrypted and stored securely on our servers. We do not sell or lease your personal data to third parties for marketing; we share information only with payment processors, banks, and regulators when legally required.
Our sportsbook, live-dealer casino, and slot games all run through a single esatoto account. Any information you provide—whether for account signup, deposit via DANA or e-wallet, or a withdrawal to your bank—is treated under this privacy notice. We encourage you to read it carefully and contact our support team if you have questions about how we handle your data.
What we collect on esatoto
We collect information in several categories. First, account signup data: your email address, phone number, password (hashed, never stored in plain text), username, and IP address. Second, identity verification (KYC): your full name, date of birth, national ID number or passport details, and proof of address. Third, payment information: the payment method you register (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account details).
Fourth, transaction records: every deposit, withdrawal, and bet you place on esatoto is logged. We record the date, time, amount, and payment method for each transaction. Fifth, device information: your mobile phone's model, operating system version, and browser type. Sixth, usage data: which games you play, how long you play, what features you access, and which sections of esatoto you visit.
We do not collect video, audio, or biometric data during normal gameplay. We do not track your location unless you explicitly enable location services in your phone's settings, and we do not use your camera or microphone without your permission.
How we use your data
We use your personal information for the following purposes. First, account management: verifying your identity, securing your account, and allowing you to log in on multiple devices. Second, payment processing: sending your deposit to our payment gateway, confirming receipt, and processing your withdrawal request to mobile banking, local payment, or your bank account. Third, regulatory compliance: Indonesia's anti-money-laundering laws and online gaming regulations require us to maintain KYC records and report suspicious activity to authorities.
Fourth, customer support: when you contact our support team with a question about your esatoto account, withdrawal, or technical issue, we review your account data to assist you. Fifth, fraud prevention: we analyse transaction patterns to detect unauthorised access or account misuse. Sixth, service improvement: we review aggregated, anonymised usage data (such as "most popular slot games" or "peak login hours") to improve esatoto's interface and performance.
We do not use your data to market external products to you, and we do not build advertising profiles based on your betting activity.
Your rights on esatoto
We at esatoto give you control over your personal data. You can log in to your account and view your profile information, transaction history, and login locations at any time. You can update your email, phone number, or payment method by opening your account settings on the esatoto mobile app or website.
You have the right to request a copy of all personal data we hold about you. Email our support team with the subject "Data Access Request", and we will compile your information and send it to you within one business week. You also have the right to request correction of inaccurate data—if your name or address is wrong in our system, we will correct it promptly after verifying your identity.
You may request deletion of your esatoto account and associated data, subject to the following conditions: your account must have zero balance, you must have no pending transactions, and we must comply with legal obligations to retain records (such as tax documents or anti-money-laundering documentation). Deletion requests are processed within two business weeks.
Key points about your data
- We encrypt all personal data in transit using SSL and at rest on our servers
- Your payment information is never shared with third parties except payment processors and your bank
- We retain account data for as long as your esatoto account is active, plus seven years for regulatory compliance
- We process withdrawal requests during business hours; payment processor delays may extend timelines
- You can request access, correction, or deletion of your data by contacting our support team
Third-party processors
We at esatoto partner with third-party service providers to operate our platform. Your esatoto payment information is transmitted to our payment gateway (which serves DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet deposits) and your bank (for mobile banking, local payment, online payment, or e-wallet transfers). These processors are bound by confidentiality agreements and may only use your data to process your transaction.
Our servers may be hosted outside Indonesia. We ensure that any overseas data storage complies with encryption and security standards equivalent to Indonesian law. We do not allow our hosting provider to access unencrypted customer data.
We may disclose your data to law enforcement or regulators if legally compelled by court order, warrant, or regulatory authority. We will notify you of such requests unless prohibited by law.
Changes to this notice
We may update this privacy notice from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by email or by posting a notice on the esatoto homepage. Your continued use of esatoto after such notification constitutes acceptance of the revised terms. We recommend reviewing this notice periodically to stay informed.
If you have questions or concerns about how esatoto handles your personal data, contact our support team via in-app chat or email. We respond to data privacy inquiries in English during business hours.